1. Information We Collect

We may collect personal information directly from you, automatically through the website, from service providers, and from other sources.

The types of information we may collect include:

• Contact information: Name, email address, phone number, mailing address, billing address, and shipping address;
• Account information: Login credentials, account preferences, saved addresses, wish list information, cart information, and order history;
• Transaction information: Products purchased, order details, payment status, pickup or delivery information, return history, repair history, service records, and customer service records;
• Payment information: Payment card or payment account details, billing details, fraud-prevention information, and transaction confirmation details, which may be processed by third-party payment processors;
• Communication information: Messages, emails, text messages, form submissions, reviews, feedback, survey responses, support inquiries, call records, and related metadata;
• Technical and website usage information: IP address, browser type, device type, operating system, referral source, pages viewed, time spent on the website, clicks, session data, and analytics data;
• Demographic and preference information: Postcode, preferences, interests, store view, language, product interests, and marketing preferences;
• SMS information: Mobile phone number, SMS opt-in status, opt-out status, message content, timestamps, message delivery records, carrier information, and consent records;
• Other information: Any other information you choose to provide to us through the website, in-store, by phone, by email, by text message, by social media, or through customer support.

2. How We Collect Information

We may collect information when you:

• Visit or browse ihomi.com;
• Create or use an online account;
• Place an order or make a purchase;
• Add products to your cart or wish list;
• Submit a website form;
• Contact us through email, phone, text message, social media, live chat, website forms, or in person;
• Request repairs, services, quotes, special orders, rentals, pickup, delivery, or customer support;
• Sign up for promotions, newsletters, alerts, events, text messages, or marketing communications;
• Submit reviews, feedback, surveys, comments, or other content;
• Interact with cookies, analytics tools, advertising technologies, embedded content, payment tools, or third-party services;
• Provide information at our store, point-of-sale location, event, or service counter.

3. How We Use Information

We may use personal information to:

• Operate, maintain, secure, and improve ihomi.com;
• Process orders, payments, returns, exchanges, pickups, deliveries, repairs, service requests, rentals, special orders, and customer support requests;
• Create and manage accounts, shopping carts, wish lists, saved preferences, and order history;
• Communicate with you about orders, payments, deliveries, pickups, repairs, appointments, services, products, events, promotions, and account updates;
• Provide customer service and respond to inquiries;
• Personalize your shopping experience and remember your preferences;
• Send marketing emails, text messages, or other promotional communications where permitted by law or with your consent;
• Maintain records of transactions, communications, consent, preferences, and customer support interactions;
• Conduct analytics, market research, performance monitoring, business reporting, and website improvement;
• Detect, prevent, investigate, and respond to fraud, abuse, security incidents, unauthorized activity, or unlawful conduct;
• Comply with legal, tax, accounting, regulatory, security, and operational obligations;
• Enforce our Terms and Conditions, policies, agreements, and rights;
• Protect the rights, safety, property, and security of iHOMI, our customers, employees, vendors, service providers, and others.

4. Cookies and Tracking Technologies

Cookies are small files stored on your device. They help our website operate properly, remember preferences, maintain shopping cart and checkout functions, analyze web traffic, improve performance, support security, and provide relevant content or promotions.

We may use the following types of cookies and similar technologies:

• Essential cookies: Required for website functionality, including shopping cart, login, checkout, security, session management, and fraud prevention.
• Analytics cookies: Used to measure website traffic, performance, and usage patterns, such as Google Analytics cookies.
• Functional cookies: Used to remember preferences, such as store view, language, cookie settings, or saved browsing choices.
• Marketing cookies: Used by advertising and retargeting tools, such as Facebook Pixel or Google Ads, to help show relevant promotions and measure advertising effectiveness.

You can accept, decline, block, or delete cookies through your browser settings. Declining cookies may limit certain website functions, including account login, shopping cart, checkout, saved preferences, and some personalized features.

For specific cookies commonly used on ihomi.com, see the List of Cookies We Collect section below.

5. How We Disclose Information

We do not sell your personal information for money.

We may disclose personal information in the following circumstances:

• Service providers: We may share information with vendors that help us operate our business, including website hosting providers, payment processors, shipping carriers, email providers, SMS providers, analytics providers, customer support tools, marketing platforms, security providers, repair partners, and IT service providers.
• Business partners and suppliers: We may share information when needed to fulfill orders, process warranties, complete repairs, arrange delivery, provide financing options, or provide requested services.
• Legal and safety purposes: We may disclose information to comply with laws, subpoenas, court orders, legal process, regulatory requests, government inquiries, or law enforcement requests.
• Protection of rights: We may disclose information to detect or prevent fraud, enforce our policies, protect security, investigate unauthorized activity, or protect the rights, safety, and property of iHOMI, our customers, employees, service providers, or others.
• Business transfers: We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
• With your consent: We may disclose information when you authorize, request, or direct us to do so.

We may also use or disclose aggregated or de-identified information that does not reasonably identify you.

6. SMS and Mobile Information

If you provide your mobile phone number and opt in to receive text messages, we may use your number to send order updates, service updates, appointment reminders, repair updates, pickup notifications, customer support messages, promotional messages, and other communications related to iHOMI.

Through the SMS service, we or our third-party service providers may receive your mobile phone number, the text of messages you send, your opt-in and opt-out status, message timestamps, message delivery records, carrier-related information, comments, feedback, and related service records.

Each message you send through the SMS service may be stored by iHOMI or our service providers as needed to provide the service, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and support operational purposes.

Consent to marketing text messages is not required as a condition of purchase. Message and data rates may apply. Message frequency may vary.

You may opt out of text messages at any time by replying STOP. After you send STOP, you may receive one final confirmation message confirming your opt-out. For help, reply HELP or contact us at [email protected] or (213) 628-9161.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except as necessary to provide the messaging service, comply with law, protect rights and safety, or as otherwise described in this Privacy & Cookie Policy.

7. Payment Information

Payments may be processed by third-party payment processors. We may receive limited payment-related information, such as transaction status, payment confirmation, billing details, fraud-prevention information, and related payment records.

We do not intend to store full payment card numbers unless expressly stated and permitted through a secure payment processor. Your use of third-party payment services may be subject to those providers’ own terms and privacy policies.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or loss. These safeguards may include secure servers, encryption, access controls, monitoring, internal procedures, and service provider safeguards.

However, no website, network, payment system, transmission method, or storage method is completely secure. We cannot guarantee that unauthorized third parties will never be able to defeat our safeguards or access your information.

SMS communications may pass through mobile carrier networks and third-party messaging infrastructure that are not controlled by iHOMI. Please do not send sensitive personal information through SMS unless necessary.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide products and services, process transactions, maintain accounts, operate the website, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, maintain business records, and protect our rights.

Retention periods may vary depending on the type of information, the purpose of collection, legal requirements, operational needs, and whether a transaction or dispute remains active.

10. Your Choices

You may have the following choices regarding your information:

• Email marketing: You may unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us directly.
• Text messages: You may opt out by replying STOP to text messages from us.
• Cookies: You may adjust browser settings to block or delete cookies.
• Account information: You may update certain account information by logging into your account or contacting us.
• Privacy requests: You may contact us to request access, deletion, correction, or other privacy-related action, subject to applicable law.

11. California Privacy Rights

If you are a California resident, you may have rights under California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, depending on how you interact with iHOMI and whether the law applies to the information at issue.

These rights may include:

• The right to know what personal information we collect, use, disclose, sell, or share;
• The right to request access to personal information;
• The right to request deletion of personal information;
• The right to request correction of inaccurate personal information;
• The right to opt out of the sale or sharing of personal information, where applicable;
• The right to limit the use and disclosure of sensitive personal information, where applicable;
• The right not to be discriminated against for exercising privacy rights.

To submit a California privacy request, contact us at:

We may need to verify your identity before processing your request. You may also authorize an agent to submit a request on your behalf where permitted by law.

12. Children’s Privacy

ihomi.com is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Children age 13 or older should not submit personal information through the website or SMS service without permission from a parent or legal guardian. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

13. Third-Party Websites and Services

ihomi.com may contain links to third-party websites, platforms, social media pages, payment processors, shipping providers, financing providers, manufacturers, embedded tools, or other external services.

Once you leave ihomi.com or use a third-party service, we are not responsible for the protection, privacy, security, content, or practices of those websites or services. Please review their privacy policies before providing information to them.

14. International Users

iHOMI is located in the United States. If you access the website from outside the United States, your information may be processed in the United States, where privacy laws may differ from those in your location.

15. Do Not Track and Global Privacy Controls

Some browsers offer “Do Not Track” signals. Because there is no uniform industry standard for responding to these signals, our website may not respond to them in all cases.

Where required by applicable law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, for browsers or devices that support those signals.

16. List of Cookies We Collect

The table below lists common cookies used on ihomi.com and their purpose:

17. Messaging Provider Limitation

iHOMI may use one or more third-party service providers, including Broadvoice or other telecommunications or messaging providers, to deliver SMS messages. Broadvoice and any other applicable messaging provider shall not be held liable under any circumstances in the event of a breach, disagreement, or other dispute between iHOMI and any customer, third party, or individual arising from such breach or dispute.

All parties acknowledge and agree that Broadvoice and any other applicable messaging provider will not be liable for resolving, indemnifying, or assuming liability related to disputes or issues that may arise between iHOMI and any other party, including claims, damages, or legal actions resulting from such breaches, disagreements, or disputes.

18. Changes to This Privacy & Cookie Policy

We may update this Privacy & Cookie Policy from time to time. Changes will be effective when posted on ihomi.com or otherwise made available to you.

Your continued use of the website, products, services, or communications after changes are posted means you acknowledge the updated policy.